Frequently Asked Questions

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Fiber optics is the technology used to transmit information as pulses of light through strands of fiber made of glass or plastic over long distances.

Optical fibers are about the diameter of a strand of human hair and when bundled into a fiber-optic cable, they’re capable of transmitting more data over longer distances and faster than other mediums. It is this technology that provides homes and businesses with fiber-optic internet, phone and TV services.

Bandwidth is often mistaken for internet speed when it's actually the volume of information that can be sent over a connection in a measured amount of time – calculated in megabits per second (Mbps).

Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).